VE SS 3,430km's old...

[08ESE]

maybe its the diesel variant??

[muttaburra]

final nail?????

[Southo]

Shit, don't let MOTU see this thread...

http://www.performanceforums.com/for...php?t=67212581

Seriously though, put your complaints in writing.

I've taken on a manufactirer and won ( got a new car, then after it fucked up) got my money back...

PM me if you want to discuss,...

[Roadsailing]

tell them you want solid lifters installed and then free adjustment for 10 years

or a new motor.

at least you dont need new pistons

[08ESE]

yet

[FiXXXeR]

They said they wont put a new engine in it..

Southo PM me anything you have very interested

[fcukthedj]

They said they wont put a new engine in it..

Southo PM me anything you have very interested

have you tried getting angry with em? dont be soft

when you pay for something you expect it to get a decent life out of it without fucking up

what does the warranty fine print say?

if you need a hire car get it then make them pay for it if they wont supply one for you

[romaniac]

shouldve bought a tyhpoon

[FiXXXeR]

Trust me I'm firing up which my lawyer doesnt think is a good idea..

[fcukthedj]

Trust me I'm firing up which my lawyer doesnt think is a good idea..

fire up but within reason, no threatening to take it too much further, just a simple "im paying x amount for a car thats a lemon, and this is my only car and your making it a very big inconvienience to me by having it off the road for so long"

then do a rta/rcv (whatever its called in vic) inspection and find every fault on it and give it to them again and make them fix it all

[smellytofu]

Correct. Be reasonable and approachable yet be firm with your concerns. Throwing threats etc will do your cause no good. The customer relations people are there to help to the powers they can. Getting a loaner isn't an uncommon thing for manufacturers to do these sorts of things because it is in their interest for you to come back x years down the track and buy another Holden (dealers may not see it this way though).

[Southo]

WRITE your concerns in a letter, outlining EVERYTHING that has gone wrong, the time it has been off the road and the inconvenience (in costs) of the inability to use your car.

You, as a consumer have many rights under consumer law in regards to the repair, replacement or refund of a product or service that is faulty. By Law you must allow them 3 opportunities to (at their option) REPAIR, REPLACE or REFUND. if the same problem exists after three attempts, you then have rights to decide from there, what action should be taken to rectify the problem..

You need to be FIRM, but FAIR.. ACT, don't REACT..
Getting angry and upset at them will probably not get you anywhere - at least not with the grunts at the dealership or the frontline customer service staff. They are just doing a job and getting angry at them will just make them get pissed off and dig their heels in and play it 100% by the book. Remember you are not the foirst one with these problems, and won't be the last - if you are polite and friendly, whilst still maintaining your position, chances are they will be far more helpful.

State your problems and concerns and what you would like them to do. Give them a timeframe (be reasonable) and request a full explaination and response in writing. Explain that if your reasonable requests are not met, you will seek to lodge an official complaint with the Department of Consumer Affairs / MTA etc and persue the matter further..

The problem should be escalated up the ranks - eg, in my case it was - Dealer Service department -> Dealer Service Manager -> Dealer Principal -> State Manager -> National Manager.

The first two steps were via telephone, the Dealer principal was via phone and letter, and it was cc'd into both the State and National Managers. When I have not rec'd anything satisfactory from the Dealer Pricipal, I called the State Manager and expressed my concerns and it eventually got sorted...

[Coffin]

Cunt punch FTW

[TJ]

Funnily enough, ran into a mate tonight

bought VE SS...

4500km, onto its 3rd gearbox. Hes not being rough they are just having issues,

Every time its been in the workshop, he has been given a calais or statesman to drive.

Time to get angry I say.

[Steve]

If it's got to the point of writing about your problems with a car dealer on this forum, go to fair trading. The Govt. has big departments full of people just sitting around waiting to jump on people who don't fulfill their legal obligations i.e. provide a product that meets it's marketed specifications. Selling any item that does not provide the desired function is fraud.
One letter from the Govt. and your car will be fixed.