Lemons - what to do?

[thatdbeme]

I hate people who threaten Consumer Affairs or Dept of Fair Trading over the first problem they ever encounter. I just tell them to go ahead, and in the meantime, do they want their gear fixed..... everytime I've had to deal with Consumer Affairs type people, I've simply explained the situation, what we've offered and how we are not denying any warranty etc to the customer. They never call back because we're in the right :D

A gearbox should not break in the first 3 months. But it can, and sometimes it will. The dealership should definitely not be telling porkies in regards to the repair time. If they can't fix it in a week, then say so. They should be giving a loan car, and if they don't have one, then they can give you a secondhandy they can rip off the used car lot. It wouldn't happen to be a Bavarian dealership on the North side of Sydney by any chance?

Yeah, its unreasonable if people threaten straight away, it took me until i was 6 months down the track before i started thinking "what do i have to do to get something done". I was in a accident that wasnt my fault and through repeated stuff up my car wasnt getting fixed. Incidently my insurance company said go ahead and call the department of fair trading. And the department of fair trading didnt seem to care. Basically they said they had to send away to an RTA to get the responsible persons address, and there was a 6 week turn around time. Due to administrative faults they kept sending the request to the wrong states RTA, and didnt find that out for 6 weeks at a time :knock:

[lumpy]

my dad bought the 2006 325i.. windows weren't tinted like he requested, they gave him a 330ci for 2 days while the windows got tinted, and the car came back with the windows tinted, free leather treatment, a free BMW F1 polo, and free BMW F1 hat

Now that is customer service. I'm betting your dad has been talking to every man and his dog about it - and it cost the dealer/BMW absolutelyt f**k all.

[edo]

snot, because Mercs are just better...& aparently so are their dealers.

I reckon if he spoke to the DP & said that he was trading the wifes car in on a merc & he would do the same with the 5 when he gets it back then he might get somewhere.

While he just sooks at work & to the guy who answers the phone in service he will get nowhere. How do these guys who need their hand held 90% of the time make so much money???

[BigMuz]

Get Damir Dokic to call them for you and threaten to blow them up with a Nucular Bomb.

HTH

[tremolo]

Get Damir Dokic to call them for you and threaten to blow them up with a Nucular Bomb.

HTH

:rotflol:

[itsnotagsr]

snot, because Mercs are just better...& aparently so are their dealers.

I think that anyone who thinks Mercs are better these days are living in the past. I know in Europe (where probably the majority of Mercs are sold), their reputation has dropped significantly since their peak in the late eighties/early nineties. In fact if you tell someone you drive a Mercedes in Holland, they'll probably think you're either a farmer or a taxi driver. Funnily enough Audi seem to be the best regarded luxury brand these days. I guess their designs aren't as offensive as the BMs and not every sales rep drives one.

I reckon if he spoke to the DP & said that he was trading the wifes car in on a merc & he would do the same with the 5 when he gets it back then he might get somewhere.

Good suggestion, will pass it on!

[RotaUte]

Thats a given, but this is German.

Damn those cheap ass Maybachs

[redgsr]

The old man has driven V8 S & E class Mercs since the beginning of time, and he's now completely over the service at their dealerships. He reckons the places are swarming with cheapo A & C classes worth a quarter of his car, and the service is suffering. His most recent E500 was recalled twice and had over $20k of waranty work spent on it. Not surprisingly he shifted it just before the warranty expired.

I keep dropping words like Bentley and Aston Martin - they would probably break down more often but at least it would be in style!

[itsnotagsr]

The old man has driven V8 S & E class Mercs since the beginning of time, and he's now completely over the service at their dealerships. He reckons the places are swarming with cheapo A & C classes worth a quarter of his car, and the service is suffering. His most recent E500 was recalled twice and had over $20k of waranty work spent on it. Not surprisingly he shifted it just before the warranty expired.

I keep dropping words like Bentley and Aston Martin - they would probably break down more often but at least it would be in style!

Guy at work had his Aston do a clutch after 350kms!

[tamiyaDrifter]

Would work better if the car was on the road though! hah

[Nitephyre]

A8's are nice to drive.

[Jim]

Would work better if the car was on the road though! hah

you'd complete the picture by leaving the bonnet open every where you parked it :D

[peal]

a friend of mine had a similar experience regarding the offer of a trade in....he wasn't impressed

[TonyJZX]

a friend of mine had a similar experience regarding the offer of a trade in....he wasn't impressed

ditto - but it was merc. this time, do these Krauts import themselves or are they like Ateco who are merely importers?

[itsnotagsr]

Ok. Update. The car has a completely new gearbox (he suspects they tried two!) and he thinks that the shifting is really harsh for some reason (ie clunks into gear). I have suggested that this may be the setting on the SMG (ie faster shift) but he doesn't think so.

Is there anything he could do? Ie they supposedly fixed it and he's not happy with the repairs? Has this now shifted from being an issue with warranty to an issue with the quality of repairs done to the car?